Businesses Counting The Cost Following Telstra Outage
Businesses are counting the cost after a glitch shut down ATMs and EFTPOS machines nationwide on Thursday.
The issues sparked big delays at banks, petrol stations and grocery stores.
It is estimated that hundreds of thousands of Australians were affected.
Telstra has apologised for the outage which was the result of a cut cable in Telstra's fibre infrastructure in Sydney.
👍 Most services are now back online and we’re working with our enterprise partners on the remaining few. We're continuing to keep an eye on all services as this happens. Thanks for your patience.— Telstra (@Telstra) July 11, 2019
The Financial Review reported that Telstra's electronic payments network failed for hours, stopping businesses from processing customers' payments and individuals getting money out at the ATM.
⚠️ We’re currently looking into an issue affecting services including EFTPOS and access to ATMs. We’re sorry if this impacts you. We’ll keep you updated as we know more.— Telstra (@Telstra) July 11, 2019
All of the big four banks felt the pain; Commonwealth Bank, ANZ, Westpac and NAB.
📢 Update: Our team is working to get to the bottom of the issue as quickly as they can. We know this is a hassle when you’re trying to take out cash or pay by card. Thanks for bearing with us.— Telstra (@Telstra) July 11, 2019